Provide a short example from a social media post (no older than one week), that contains customer comments relative to your chosen industry of interest (Industry example: Finance, Banking, Retail, Pharma, Oil & Gas, etc). Include the post and cite and reference it.
2. Construct an essay that includes:
a. Description of the post (product review, complaint, etc.)
b. Customer’s apparent emotional state (happy, angry, etc.)
c. Three issues with the reliability of the information expressed in the post and three examples of how to mitigate the risk of poor reliability through search, management, and understanding.
– Word count = 750
– References = 2
– APA format – Cite and reference as appropriate
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