With social media playing such a large role in our industry today, it is important that we are able to respond in a timely manner but also within the constraints of the social media platform. Twitter limits your text to 140 characters or less, and so we only have a limited amount of characters to apologize to guest complaints. This assignment focuses on how to regain guest confidence after an unhappy experience by using Twitter.
In this assignment, you must apologize to a guest who has complained via Twitter. Your goal is to resolve the guest’s complaint and ensure that they will return to your establishment. Your post must be 140 characters or less.
This is the guest’s Twitter complaint:
Waited for over an hour for my table. Service was slow. Cold Food. #dontgo #badservice #badfood
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