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MGT 424 Saudi Electronic University Management of Angry Client Discussion Paper

MGT 424 Saudi Electronic University Management of Angry Client Discussion Paper

Question Description

As we are almost close to end of the MGT424 course and supposedly you have gained some knowledge regarding the quality management and learned how to look to the business processes from quality mindset.

In this activity, you are encouraged to think critically of business encounter event as either employee, customer, reader, or even observer.

Using the blog tool, add your post following the below template:

1- Describe the event or situation related to quality. For example, describe an issue you faced as a customer, or situation you have encountered as employee.

2- Explain your thoughts during and after the situation (feelings, experience, perceptions)

3- Identify one tool you can use from what we have covered in our course materials that you can use to analyze the issue.

3- Propose two to three solutions to fix the issue (on process, system, business level).

Blog Instructions:

1- Use the blog tool to submit directly your post as a response to the activity blog.

2- Follow the template.

3- Use references in case of using outside materials.

4- Submit by the due date (Wednesday Dec 02 / 2020)

5- Word limit 300 words.

Due date : 12/ 02 /2020

Marks : 2 Points


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