A hiring manager needs your advice and assistance in filling several customer service representative positions. As a human resource recruiter, you must sit down with the hiring manager and collect some particular data for a job analysis, which you will use to create a detailed job description to attract candidates who meet the job requirements.
Research and focus your discussion on the following:
- Discuss the importance of a job analysis.
- Provide the set of steps to take when conducting a job analysis.
- Describe 2 methods of data collection that you would use (interviews, observations, historical data, questionnaires, focus groups, or case studies) for the job analysis of a customer service representative position.
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