1)Christina joined the customer service team at a credit card company just over a month ago. She has observed many ways to improve the customer service process. She tried to present her ideas to her team members, but one by one her ideas were quickly shot down.
This is the way weve always done it, You really havent been here long enough to understand, and Dont fix what isnt broken, are the most common replies she received when offering her suggestions. Christina now feels unimportant and wonders if shell ever make an impact.
a)What can Christina influence in this situation?
b)What cant she influence?
c)How can she increase her influence in this situation?
around 250 words
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