Three months ago, you decided to hire freelance workers because thecompany was overloaded by data processing work (due to the growth of thecompany). Today is the last Friday of the month and you have to processthe invoices from the freelance workers. The freelance workers aredoing an excellent job processing the invoices. The amount of hours usedto complete the work, however, increases each month. Last month, thefreelancers’ timesheets showed they spent an average of 18 hours to gothrough the data for one client. This month, the freelancers spent anaverage of 25 hours per account. This is troubling since it tookin-house processing 57 hours to go through the data for one client. Themost inexperienced employee on the team took nine hours to process oneclient’s account.
You discussed the situation with another manager and he suggestedusing a software program called EyeSpy that takes pictures offreelancers’ computer screens and records keystrokes and mouse clicksperiodically throughout the day. At the end of each week, you can drilldown by worker, examining their productivity to give you an accuratereport of who is doing what while on the clock.
- Should the company be allowed to install the EyeSpy software tomonitor performance? If not, what other suggestions do you have onfinding out why there are variations in the freelancer’s timesheet?
- Is it legal for organizations to monitor the performance of the employees without telling them? Why or why not?
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